The Hotel Schani is an immediately striking demonstration of how service design in the hotel business can be applied in practice and what research methods are needed in the run-up. Experts from architecture and design studies received an in-depth impression of how the innovative property evolved. The Hotel Schani, partner hotel of the VIENNA DESIGN WEEK, is a new location in Vienna and it provides many options of usage, from events to co-working. With its future-oriented service solutions – for instance the smartphone room key – it’s plain to see that not only the location of the hotel near the new Vienna Central Station is focused on the future.